Client: National Nonprofit
Objectives
- Create and administer a structured performance and planning process for outsourced functions and partners
Our Role
- Designed a formal performance rating and future-planning framework
- Independently administered the initial process to deliver performance insights, identify improvement areas, and prioritize near-term initiatives and special projects
- Refined and finalized a comprehensive best-practice process for ongoing use
Results & Value
- Established a formalized rating, feedback, and planning process for all outsourced functions and partners